Zammad is a web based open source helpdesk/customer support system

recipe

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README.md

zammad

Zammad is a free helpdesk or issue tracking system.

Category: Apps
Status: 0
Image: zammad, 4, upstream
Healthcheck: Yes
Backups: No
Email: Yes
Tests: No
SSO: Yes

Quick start

if using elasticsearch, set on your host: vm.max_map_count=262144 in /etc/sysctl.conf and run sysctl -p

abra app new zammad --secrets
abra app config <app-name>
abra app secret insert <app-name> smtp_password v1 <password>
abra app secret generate -a <app-name>
abra app deploy <app-name>

Either use the web wizard for the initial setup or run: abra app cmd <app-name> zammad-railsserver init

Authentik SSO

abra app config <app-name>

SSO_PROVIDER_DOMAIN=authentik.example.com
IDP_SSO_TARGET_URL=https://authentik.example.com/application/saml/zammad/sso/binding/init/
IDP_SLO_SERVICE_URL=https://authentik.example.com/application/saml/zammad/slo/binding/redirect/

Run: abra app cmd --local <app_name> enable_authentik_sso

Useful Commands

Show changed settings: abra app cmd <app_name> zammad-railsserver get_setting_changes

Open rails console: abra app cmd <app_name> zammad-railsserver console

For more, see docs.coopcloud.tech.